Shipping
Domestic Shipping
Standard ground shipping within the US takes 3-7 business days, based on location. Orders must be placed before 2pm EST in order to be processed the same business day. All orders placed after 2pm EST will be processed the next business day.
Most of our in-stock products will be shipped out within 7-10 business days. If you order more than one item, you may receive your order in more than one shipment.
Expedited Shipping
We offer UPS Next Day Air, 2nd Day Air and 3 Day Select. Orders must be placed before 2pm EST in order to be processed the same day. Please note that expedited shipments cannot be sent to a P.O. Box.
Costs for expedited shipping are determined based on your zip code and can be obtained from the UPS website.
Saturday Delivery
Saturday delivery is available for orders placed after 4pm on Thursday and before 12pm on Friday, pending credit card verification, stock availability and availability of Saturday delivery service in your area. There is a premium charge of $90 for Saturday delivery.
International Shipping
Basix Prom ships worldwide via UPS, USPS, FedEx or DHL. International shipping takes 3-8 business days.
International shipping is a flat $295 to every destination outside the United States. The consumer is responsible for any customs duties.
Expedited International Shipping
We offer DHL expedited international service with delivery in 2-4 business days, depending on your location. Expedited service is an additional $35 on top of the regular shipping costs. To select this as your method of shipment, simply indicate your preference in the comments section on the last page of the ordering process.
Order Tracking
Once your order is shipped you will receive a notification e-mail with the tracking number. You can track your order with the carrier using the tracking number provided.
Shipping times are estimates and may vary. Basix Prom is not responsible for delays caused by the carrier. For questions about your shipment, please contact help@basixprom.com.