Orders placed with Basixprom.com.com are shipped via DHL, UPS, FEDEX or USPS and require a signature upon receipt. All shipments are subject to item availability and credit card verification (shipping address must match billing address, when the shipping address is not the same as billing address it must be verified with your issuing bank).
Orders placed before 2pm (EST) Monday to Friday are processed the same business day. Orders placed after 2pm (EST) Monday to Friday will be processed the following business day. Orders placed after 2pm (EST) on Friday will be processed the following Monday.
Your credit card will not be charged until your order is accepted by our warehouse. You will receive a confirmation e-mail when your order has been shipped providing you with a tracking number. You may use that number to check the status of your order at the shipper website indicated in the email.
|UPS Standard Ground||5-7 business days||$22.00 - $39.00|
|UPS 3 Day||3 business days||$65.00-$80.00|
|UPS 2nd Day Air||2 business days||$80.00-$105.00|
|UPS Next Day Air||next business day-3pm||$105.00-$145.00|
Military Base and APO. orders will be shipped by USPS, at a cost of $20 a item and will arrive to you between 3 to 8 business days from date of shipping.
UPS Standard Ground Shipping Time Map
Overnight Delivery In-stock items ordered before 1pm (EST) Monday to Friday will be shipped the date the order was placed (pending credit card verification.) In-stock items ordered after 1pm (EST) will be shipped the next business day. Overnight delivery is not available outside the continental United States.
Saturday Delivery Saturday delivery is available for in-stock items ordered after 4pm (EST) on Thursday and before 12pm (EST) on Friday for an additional shipping charge of $30.
International orders will take 3-8 business days to be delivered from the date the order has been shipped.
Please note that international Orders go through a manual credit card verification process which may cause a delay of 1 to 2 business days to your order. We accept all major credit cards such as American Express, Visa, and MasterCard. Your shipment can be subject to taxes, customs fees and duties.
Items purchased on basixprom.com are not subject to refund. basixprom.com accept returns for store credit or exchanges on case by case basis. All request for returns or exchange should be made within 2 days of receiving your order. Return requests will not be considered after 3 days of receiving your order. Request should be emailed to firstname.lastname@example.org.
All items purchased from special sale clearance are final sale.