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After you have placed your order, basixprom.com will send you an automatic e-mail confirmation for your order process has begun. This does not constitute confirmation of the sale since we need to confirm product availability manually. Your credit card will not be charged until your order has been accepted. basixprom.com reserves the right to refuse to sell items if they are in production, not available, have incorrect pricing due to software errors or have been cancelled or not passed inspection. Once your order is shipped you will receive a notification e-mail with the tracking number to track your order with the carrier.
Once your order has been scanned by shipper you can check the status of your order by utilizing your tracking number at the shipper website.
Please make sure your email is accurate and add our email help@basixprom.com to your white list so it will not be flagged as spam. Phone numbers are optional but we recommend adding it as it will help our team members to contact you regarding your order and service you better.

Stock availability
All products are subject to availability. Most of our in stock products will be shipped out within 1-5 business days. Orders must be placed before 2pm EST in order to be processed the same business day. All orders placed after 2pm EST will be processed the next business day.
If you order more than one item, you may receive your order in more than one shipment. You will be notified of the status of your order via email or you can check the status of your order anytime online.

Special Order
Special orders are orders for dresses that are not available for immediate shipping but will become available at a later date.  Please indicate your desired Wear Date. Once you place a special order we will notify you about the delivery date and upon your approval the order will be processed. No cancellation is accepted for special orders once it is placed and confirmed.  50% of the order value is assesed as acancellation fee.


Pre-Orders
Pre-orders are orders placed on merchandise that is not in stock for immediate delivery but will be shipped at the date indicated on the website. By placing a pre-order, you will be receiving your order as the item becomes available. If you order a Pre-Order item, and the delivery date will be within 25 days of your order date your credit card will be charged once the order has been accepted. If the delivery date is longer than 25 days ,you will be notified via email and your card will be charged.
All pre-order dates are subject to change. If a pre-order date falls on a Saturday or Sunday, the merchandise will be shipped the next business day. All Cancellations of Pre-Order items will incur up to 50?ncellation fee.

Order Cancellation
You may cancel your order as long as your order has not been processed. Once an order has been processed and confirmed (i.e., payment verified and item ordered and invoiced by our warehouse), you cannot cancel your order. All Cancellations on instock items will incur a cancellation fee.
Once your order is shipped, you cannot cancel. Orders shipped and refused by customers will incur up to 50% restocking fee plus shipping charges that will be debited from your account.
To cancel your order, please e-mail to help@basixprom.com.

Sales Tax
All orders are shipped out of New York City. New York State sales tax is applied only to orders shipped within New York state.

Methods of Payment
basixprom.com accepts the following forms of payment: American Express, Visa, MasterCard, Discover, basixprom.com does not accept personal checks, certified checks or COD.
All customers are subject to credit card verification. When your credit card is authorized; the payment is processed.


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The Above terms govern your use of the basixprom.com website. When you use this website, you acknowledge and agree to the terms indicated herein. Please take the time to read all of the information on this page.

If you do not agree with or do not accept any of these terms, do not use this website.

Changes may be made to these terms at any time without notice and such changes will take effect when posted on the website. You agree to review the terms regularly. Continued access and use of this website is an acknowledgment and acceptance of any changes.



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